Refund policy

Return Policy

Thank you for choosing us for your baby care needs. Your satisfaction is our priority, and we are committed to ensuring you are happy with your purchase. Please read our return policy carefully to ensure a smooth return process should you need it.

Return Window

  • Returns must be initiated within 30 days of the product's arrival. We encourage you to inspect your purchase upon receipt to ensure satisfaction.

Return Process

  1. To initiate a return, please contact our customer support team at support@blissmile.com with your order number and the reason for the return.
  2. You will be responsible for covering all return shipping costs, including the responsibility to securely affix the return label on your package.
  3. Please send all returns to the following address:
    • 1747 Olentangy River Rd, #1158, Columbus, OH 43212, United States

Condition of Returned Items

  • Items must be returned in their original condition. This means the product should be unopened, unused, and in the same condition in which it was delivered.
  • Products that are returned damaged, opened, or in an unsuitable condition due to customer error are not eligible for a refund.

Damaged or Faulty Products

  • If you receive a product that is damaged or has issues, please immediately take a photo and contact us at support@blissmile.com. We will guide you through the return process for damaged items and provide a replacement or refund as appropriate.

Exceptions & Non-returnable Items

  • Refunds are not available for damages or issues not resulting from our fault, such as:
    • Intentional damage or misuse.
    • Normal wear and tear.
    • Any damage or loss that occurs during return shipping due to improper packaging or handling by the customer.
    • Products returned beyond the 30-day return window.

Refund Process

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Contact Us For any additional inquiries or assistance with your return, please don't hesitate to contact our support team at support@blissmile.com. We're here to help ensure your experience with us is nothing short of excellent.