You ask. We answer

Frequently Asked Questions


01. How do I track my order?

You can also track the shipping status of your order(s) by logging in to your account, selecting Order History and clicking Track Order. Click here to log in to your account.

Please allow 1-3 business days for your order to ship due to processing time.

Additionally, you can also track, re-route and even have UPS & USPS hold your shipments for up to 2 weeks by logging on to UPS & UPS Tracking.

To check the delivery status of your order, please follow these steps:
  1. Locate the tracking number provided in the shipping confirmation email.
  2. Visit the UPS or USPS website, depending on the courier used for your order.
  3. Enter the tracking number in the designated tracking or shipment tracking section on the website.
  4. Click on the "Track" or "Check Status" button to retrieve the information about your shipment.
  5. You will be able to see the current status of your order, including estimated delivery date and any relevant updates.
Tracking USPS here
Tracking UPS here

*Business days are Monday to Friday and do not include federal holidays within the United States.

02. How much does shipping cost?

Any order over $60 shipped within the contiguous US will receive free shipping.
All other shipping costs will be messaged during the checkout process if applicable.

03. When will my order be processed?

All orders are processed within approximately 1 to 3 business days after the order is placed.

Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday through Friday.

Please remember that orders cannot be edited once process begins. All processing times are estimates and may be subject to change.

04. How to change the shipping address

All shipping address changes can be made in the My Account section. You will have the option to select a new default shipping address or add an additional address. Click here to log in to your account.

05. When will my order be processed?

Due to UPS & USPS carrier capacity issues occuring nationwide, shipments may experience several days in delays. All orders are processed within approximately 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed on the next business day and will ship within 1 to 3 business days. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information.

The shipping method may vary depending on the number of orders, which will be included in the confirmation email.

PLEASE NOTE: Hurete HNH reserves the right to change its shipping policies at any time.


01. What is your return policy?

Returns are accepted within 60 days of your order date for orders placed on and shipping within the contiguous United States.

After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and "Duties & Taxes Reimbursements" will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. Please note that all sales to Canada, Hawaii, Alaska and APO/FPO addresses are final.

The wipes package must be unopened and unused to be eligible for petit trésor wipes exchange or return.

02. How do I return an item?

Please contact with your order number and email address.

03. Are returns accepted if my order is shipped to Hawaii, Alaska, Canada, APO/FPO?

We do not accept returns from Canada, Hawaii, Alaska, and APO/FPO addresses.

04. When will i see my refund?

After we receive your return at the warehouse, please allow up to 10 business days for the refund to be posted to your original payment method.

05. What items are eligible for returns?

Returned items will be inspected and must be returned in unopened and original condition.

Items marked as Final Sale and promotional items (e.g. free gifts with purchase, buy one get one free items) cannot be returned. Gift cards cannot be returned or refunded, unless required by law. Products shipped to Canada, Hawaii, Alaska, and APO/FPO addresses are not eligible for returns.

We only accept returns for eligible products purchased on We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy.

Original shipping and handling fees and international surcharges are not eligible for refund


01. What are blissmile newborn wipes?

Blissmile newborn wipes are the world’s purest baby water wipes. Blissmile newborn wipes consist of only U.S. Pharmacopeia standard water without other additives. It is highly recommended for babies under a year old.

02. Are blissmile newborn wipes hypoallergenic and fragrance free?

Yes, our newborn wipes don't contain any artificial fragrance and are considered hypoallergenic.

03. Are the blissmile newborn wipes good for sensitive skin?

Yes, blissmile wipes are made of 100% U.S. Pharmapopeia water so we are suitable for sensitive skin and are hypoallergenic.

04. Are blissmile newborn wipes biodegradable?

Yes, as the main raw material for our water cotton spunlace wipes is cotton, they can be naturally degraded 100%, which brings no extra burden to the earth.

05. Can I use blissmile newborn wipes on a newborn baby?

Yes, blissmile newborn wipes are made with baby's delicate skin in mind. Our sensitive wipes are gentle and only contain water. However, if skin irritation does occur, discontinue use.

06. Is there bleach in blissmile newborn wipes?

No, our newborn wipes contain U.S, Pharmacopeia standard water only.

07. Are blissmile newborn wipes flushable?

No, you should never flush any wipes.

08. Do blissmile newborn wipes have an expiration date?

Like all wet wipes, our newborn wipes have an expiration date. We recommend opening within 36 months of the production date and use immediately after opening. The production date and expiration date is printed on the back of the pack.

09. Are blissmile newborn wipes reusable?

No, blissmile newborn wipes are not reusable and should be disposed of correctly after use. Please dispose of as per local guidelines.